Reference

dokter88 Privacy Policy For Your Account

Account, device and wallet details stay connected to a clear Privacy Policy, so you can see what we collect and why before opening an account.

Account dataWallet recordsMobile access
dokter88 dokter88 Privacy Policy For Your Account
CONTACT PATHS

Where To Ask About Your Data

A direct question is easier to resolve when it includes the account step or payment reference involved.

Account questions Ask which personal details are connected with your account, how phone verification affects access, or which records we need to answer a data request.
Wallet records Send the DANA, OVO, GoPay or QRIS reference shown beside a payment status. We use that reference to check the matching transaction record.
Change request Tell us which detail is inaccurate or no longer needed. We may ask for an account check before changing records linked to login or payment activity.
ACCOUNT SAFEGUARDS

From Login To Data Retention

Privacy work follows the same account path you use to reach the lobby: phone verification, login, wallet status and support checks.

Phone verification

Before account access, we use the phone verification step to connect the correct person with the correct account record and reduce mistaken data changes.

Login activity

We may record sign-in time, browser type and device signals so an unusual login can be checked without exposing your account history to another person.

Cookies

Cookies help keep a session open and remember practical settings. Your browser can manage them, although removing some cookies may interrupt the account path.

Payment matching

DANA, QRIS, bank transfer and virtual account references help us match a submitted payment with the correct account and investigate a receipt question.

Retention

We retain account and transaction records for operational, dispute and legal needs, then remove or de-identify them when the applicable retention reason ends.

Policy requests

Ask through the support contact in your account area to access, correct or clarify personal data. We may verify ownership before sharing account-linked details.

Privacy Policy Questions For Indonesia

These Privacy Policy answers cover the searches we hear most often before an account is opened. They explain the records connected with login, device use and local payment steps, while keeping the scope on personal data rather than general lobby content. If your case involves a specific receipt or account detail, include that reference when contacting us.

It covers account details, phone verification, login activity, device signals, cookies, payment references and support requests connected with your use of the website and account areas.

Yes. We may keep DANA and QRIS references, along with OVO, GoPay, bank transfer or virtual account details, to match payment status and resolve receipt questions.

Yes. Contact us through the support route shown in your account area and state the records you want. We may verify account ownership before providing account-linked details.

Send a correction request through account support, identify the inaccurate field and complete any ownership check we request. We will assess the change against login and payment records.

Device and browser signals help us recognise login activity, protect account access and investigate unusual sessions. They may include browser type, device details and sign-in timing.

Retention depends on why the record exists. Account, payment and support records may remain for service, dispute or legal needs, then be removed or de-identified when appropriate.

Where access or eligibility is discussed, it depends on local law. Our support team will explain the available request path and any account verification needed for your case.